Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern access to and use of the website at trioxen.app (the "Website") and the Trioxen web application, mobile application, APIs and related services (the "Platform"), operated by Trioxen Limited, a company incorporated in Bangladesh (Registration No. C-203066/2025) with its registered office at 175 North Avenue, Gulshan-2, Dhaka 1212, Bangladesh ("Trioxen", "we", "us"). By creating an account, clicking "I agree", or using the Platform, you ("Customer", "you") agree to these Terms and to our Privacy Policy. If you use the Platform on behalf of a company, you confirm that you have authority to bind that company.

2. Eligibility and accounts

• You must be at least 18 years old and operating a lawful business to open a Customer account.
• You must provide accurate, complete and current information (including business registration details required for Meta business verification) and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials confidential. Enable two-factor authentication and tell us immediately if you suspect unauthorised use.
• Each agent seat must be used by one named person; sharing logins is not permitted.

3. The service

Trioxen provides a multi-channel customer-messaging and lead-management platform built on the WhatsApp Business Platform (Cloud API), the Messenger Platform and the Instagram Messaging API provided by Meta Platforms, Inc. ("Meta"). Features include a shared inbox, automated replies and chatbots, template broadcasts, lead pipelines, appointment booking, analytics, and APIs and integrations. Features vary by plan as described on our pricing page.

Trioxen is an independent solution provider. Meta may change, restrict or discontinue its platforms and policies at any time, and such changes may affect the Platform. We are not responsible for actions Meta takes with respect to your WhatsApp Business Account, Facebook Page or Instagram account.

4. Compliance with Meta and WhatsApp policies

Because your messages are delivered through Meta's platforms, you must comply at all times with the following, each as updated by Meta from time to time, in addition to these Terms:

• WhatsApp Business Terms of Service and WhatsApp Business Solution Terms;
• WhatsApp Business Messaging Policy;
• Meta Commerce Policies and Meta Platform Terms;
• Facebook and Instagram Community Standards and the Messenger and Instagram Messaging platform policies.

In particular you agree that you will:

1. Obtain opt-in before sending any business-initiated message on WhatsApp. Opt-in must be a clear, affirmative action by the recipient (for example ticking a box on your website, messaging you first, or signing up in store), must state the type of messages they will receive, and must be recorded. Trioxen provides opt-in tracking; you are responsible for collecting valid opt-ins.
2. Honour opt-outs immediately. Trioxen automatically processes "STOP" and template unsubscribe buttons; you must not re-add or re-message opted-out contacts.
3. Use approved templates for messages sent outside the 24-hour customer-service window, and submit templates that accurately describe their content and category.
4. Not send spam, bulk unsolicited messages, or messages to purchased, scraped or borrowed contact lists.
5. Not promote products or services prohibited by Meta's Commerce Policies, including illegal drugs, weapons, tobacco, adult content, gambling (unless licensed and approved), unapproved medical products, counterfeit goods, get-rich-quick or multi-level-marketing schemes, or anything that is deceptive, discriminatory or harmful.
6. Display your business identity accurately and not impersonate another person or business.
7. Maintain a good quality rating. If Meta lowers your quality rating, restricts your messaging limits, or disables your account, we will help you understand why, but we cannot override Meta's decisions.

5. Acceptable use

You must not, and must not allow anyone else to:

• use the Platform for any unlawful purpose or in violation of any applicable law, including telecommunications, consumer-protection, anti-spam and data-protection laws;
• send content that is harassing, threatening, defamatory, hateful, sexually explicit, or that infringes another person's intellectual-property or privacy rights;
• collect or process personal data of End Users without a lawful basis, or use the Platform to contact minors in breach of platform age rules;
• attempt to gain unauthorised access to the Platform, other accounts or Meta's systems, or probe, scan or test the vulnerability of any system without written permission;
• reverse-engineer, copy, resell, sublicense or create derivative works of the Platform, or use it to build a competing product;
• use automated means (other than our official API) to access the Platform, or exceed the rate limits we publish;
• upload malware or content that could damage or interfere with the Platform.

We may monitor usage for compliance, remove content and suspend or terminate accounts that violate this section, with notice where practicable. We may also report serious violations to Meta or law-enforcement authorities.

6. Fees, billing and taxes

• Subscription fees are billed monthly (or annually if you choose an annual plan) in Bangladeshi Taka (BDT) in advance, at the rates shown on our pricing page or in your order form.
• Conversation charges set by Meta for WhatsApp business-initiated and user-initiated conversations are passed through to you at Meta's published rates, without mark-up, and are deducted from a prepaid balance in your account or billed in arrears as agreed. Meta may change its rates at any time.
• Payment methods include bKash, Nagad, bank transfer and card via our payment processors. Fees are non-refundable except as required by law or expressly stated in these Terms.
• Free trial: where offered, a trial converts to a paid plan at the end of the trial period unless you cancel before then.
• Late payment: if an invoice is unpaid 7 days after its due date, we may suspend the Platform after notice. Data is retained during suspension for up to 30 days, after which the account may be terminated.
• Taxes: prices exclude VAT and any other applicable taxes, which will be added to invoices as required by law.
• Price changes: we will give at least 30 days' notice by email before changing subscription prices; changes apply from your next billing cycle.

7. Customer data and privacy

• You retain all rights to the data you and your End Users submit to the Platform ("Customer Data"). You grant us a licence to host, process, transmit and display Customer Data solely to provide, secure and improve the Platform in accordance with our Privacy Policy.
• As between you and Trioxen, you are the data controller of End User data and we are the data processor. We will process End User data only on your documented instructions, implement appropriate security measures, assist you with data-subject requests, and delete or return Customer Data on termination as described in our Data Deletion Instructions. A signed Data Processing Agreement is available on request.
• You are responsible for publishing your own privacy notice to End Users, for obtaining any consents the law requires, and for the accuracy and lawfulness of Customer Data.
• We may use aggregated, de-identified usage statistics that cannot identify you or any End User to operate and improve the Platform.

8. Intellectual property

The Platform, Website, software, designs, trademarks (including the Trioxen name and logo) and documentation are owned by Trioxen or our licensors and are protected by intellectual-property laws. Except for the limited right to use the Platform under these Terms, no rights are granted to you. Feedback you give us may be used without obligation to you. "WhatsApp", "Facebook", "Instagram" and "Meta" are trademarks of Meta Platforms, Inc.

9. Third-party services and integrations

The Platform interoperates with Meta's platforms, payment processors and any third-party tools you choose to connect. Your use of those services is governed by their own terms, and we are not responsible for their availability, accuracy or conduct. You authorise us to exchange data with those services as needed to provide the integrations you enable.

10. Availability, support and changes

• We aim for 99.5% monthly uptime for the Platform, excluding scheduled maintenance (announced in advance where possible) and outages caused by Meta, network providers or events beyond our reasonable control. Enterprise customers may have a separate SLA.
• Support is provided on business days via WhatsApp, email and in-app chat; response targets depend on your plan.
• We may modify, add or remove features from time to time. We will not materially reduce the core functionality of a paid plan during a billing period without notice.

11. Term, suspension and termination

• These Terms apply from the date you accept them until your account is closed.
• You may cancel at any time from the dashboard or by emailing support@trioxen.app; cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your access immediately if you materially breach these Terms or Meta's policies, if required by law or by Meta, if you fail to pay, or if your use poses a security or legal risk. In other cases we will give at least 30 days' notice.
• On termination, your right to use the Platform ends. You may export Customer Data for 30 days after termination (except where terminated for serious breach), after which we delete it as described in our Data Deletion Instructions.
• Sections 7, 8, 12, 13, 14 and 16 survive termination.

12. Disclaimers

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that messages will be delivered, that Meta will approve your business, number, templates or green-tick verification, that your quality rating or messaging limits will be maintained, or that use of the Platform will produce any particular sales result.

13. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill; and (b) Trioxen's total liability arising out of or relating to these Terms in any 12-month period is limited to the subscription fees you paid to us in that period. Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be limited by law.

14. Indemnity

You will defend, indemnify and hold harmless Trioxen and its officers, employees and contractors from any claims, damages, fines (including fines or charges levied by Meta) and expenses arising from your Customer Data, your breach of these Terms or of Meta's policies, your violation of law, or your messaging to End Users.

15. General

• Changes to these Terms: we may update these Terms; material changes will be notified by email or in-app at least 14 days before they take effect. Continued use after that date is acceptance.
• Assignment: you may not assign these Terms without our consent; we may assign them to an affiliate or successor.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Entire agreement: these Terms, the Privacy Policy, any order form and any DPA form the entire agreement and supersede prior discussions.
• Severability and waiver: if a provision is unenforceable, the rest remains in effect; failure to enforce a right is not a waiver.

16. Governing law and disputes

These Terms are governed by the laws of the People's Republic of Bangladesh. The parties will first try to resolve any dispute in good faith through discussion. Any dispute that cannot be resolved within 30 days will be submitted to the exclusive jurisdiction of the courts of Dhaka, Bangladesh, unless the parties agree to arbitration under the Arbitration Act 2001.

17. Contact

Trioxen Limited
175 North Avenue, Gulshan-2, Dhaka 1212, Bangladesh
Email: support@trioxen.app · Legal: legal@trioxen.app
WhatsApp / phone: +880 1337-447744